Patient and nurse laughing

We look after around 360 people on our wards each year, so are used to helping people settle in. Looking after you and your family is what we do best and we’ll do all we can to help you and your visitors feel welcomed and relaxed.

What to expect when you arrive

When you arrive you’ll be met by our Ward Clerk who can answer any questions you might have. She will show you to your bed space and talk you through all of the facilities that you can use.

Our doctors and nurses will then meet you to hear what your needs are and find the best ways we can help. This might mean getting support from other teams like our occupational therapists, physiotherapists and our Patient and Family Support Team, which includes our counsellors, Spiritual Care Team and a Welfare Advisor.

Day-to-day care

On our 18-bed Inpatient Unit you’ll benefit from 24-hour, high-quality care on one of our two wards, Heaselands or Beeches. You’ll have your own bed area or room, which you’re welcome to make your own. Please see our ‘list of things to bring’ for ideas to help you feel at home.

Our ward has separate bathrooms with Jacuzzi baths and most rooms open out onto our tranquil gardens where we can move your bed if you would like to go outside.

Day-to-day, our Nursing Team will look after you and help you manage your illness. Our nurses will support you with whatever you need, whether that’s someone to talk to, a bath, a hand massage or a request for a particular meal. While you’re with us, if you or someone close to you is celebrating a special occasion, don’t forget to tell us so we can celebrate with you.

Medical care

Our doctors and nurses are experts in helping you feel as well as you can and making you as comfortable as possible. While you’re here, you’ll see a doctor at least once a week and we can also arrange for a doctor to see you and your relatives at other times.

During normal working hours, a ward doctor is always available and in the evenings and at weekends, an on call doctor can provide expert, medical advice and visit you if you have an urgent problem.

If you have any more questions, we’ll be happy to answer them.