Heathcare Commission

As an independent hospice we are regulated by the Healthcare Commission, which is also responsible for care homes.  

The Healthcare Commission requires us to appoint a senior manager as our 'Registered Manager', who we call our Patient Services Manager.

Each year the Healthcare Commission sends us a Self-Assessment form which we complete and return.  We are also inspected on a regular basis.  This is our latest Inspection Report.

We ask our patients to complete an annual survey commenting on our services.   The most recent one was carried out in 2007, as part of a nationwide survey run by Help the Hospices.

Every year we also publish a Statement of Purpose which provides details on:

• our company and charity numbers, Board of Trustees, CEO and Registered Manager details
• a brief history
• our management structure
• medical, nursing and other health professional team staff numbers

It is part of our registration requirement that we make this information available to you and it should be read in conjunction with our Patient Handbook.

Internal regulation

We have a systematic approach to internal regulation which we call Clinical Governance. Our Patient Services Manager is responsible for overseeing this; however, it concerns all staff at St Catherine's.  We have a rolling programme of audits and service reviews covering all aspects of the care we provide for patients. 

This helps us ensure:

• high quality care
• a safe patient environment
• continuous improvement - safeguarding our high standards of care
• that patients remain our main focus and priority