Home » Coronavirus – Update from St Catherine’s Hospice


Latest updates from St Catherine's

The safety and wellbeing of our patients, their families and visitors, our volunteers, our supporters and our staff is always at the centre of everything we do at St Catherine’s.

As your local hospice, we’re proud to help people in our community through the most difficult of times. Now, more than ever, we must look after each other and ourselves.

The impacts of coronavirus (COVID-19) are profound, and we are closely monitoring the latest guidance.

We want to share some key changes we’ve made and reassure you that we continue to support people in our community.

Our expert nurses, therapists and doctors are still providing care in the hospice and in people’s homes, and our nursing and bereavement teams continue to offer advice and reassurance to people via our phonelines.

Visiting the hospice

We continue to provide care and support to people on our wards as usual, and if you want to visit someone you’re still very welcome to do so.

As I’m sure you’ll understand, we have put some extra precautions in place to help keep you, and everyone else at the hospice, as safe as we can. We appreciate your help with these.

  • Please call in advance to let us know that you are planning to visit. This will help limit any waiting times and allow us to keep everyone safe
  • Only visitors on the patient’s approved list will be allowed
  • Visiting hours are 10am to 6pm and visits should be limited to one hour
  • All hospice visitors will now be screened. This will include having your temperature taken before entering our main hospice building
  • All visitors must wear Personal Protective Equipment (PPE) when visiting the wards. Visitors will be provided with mask, gloves and apron
  • Visitors should be limited to two people per patient and visits may be restricted during busy times
  • We ask if you’re visiting that you do not wait in public areas

Please note, our onsite coffee shop is now closed, but we will still provide food and beverages to patients and their visitors from our main hospice kitchen. Any of our team will be happy to help you with this.

Our services

We will screen all patients prior to admission and before home visits. To keep everyone as safe as possible during this time, we have temporarily altered the following services:

  • We have temporarily stopped activities at our Living Well Centres in Crawley and Caterham
  • We have temporarily stopped our public bereavement support groups in Crawley and Oxted
  • We have cancelled all external training courses at the hospice and external sites.

Additional resources

We have a range of online and virtual resources for you to access:

Our shops

Most of our shop network are now open, but please check here for latest details, contact numbers and opening hours. Please call ahead to check if the shops are accepting donations as capacity changes regularly due to safety guidelines.

You can still find bargains and designer items at our eBay Shop here.

Our new hospice building

With the complexities of delivering our care at this time, we must focus all our attention, resources and expertise on delivering our core services.

With this in mind, we have reviewed the timelines for the move to our new hospice facilities in Pease Pottage, and have taken the decision to delay the start of construction from June this year. Additionally, our construction partner, Barnes, has also decided to postpone all new construction projects.

We are committed to building a new home for St Catherine’s and will commence construction as soon as it is sensible to do so.

Your support

As a local charity we rely on the support of our community to be able to provide our expert care and support. It’s only by working together that we can look after local terminally ill people when it’s needed most. In these uncertain times providing our care has never been more important.

We continue to monitor the ongoing changes around coronavirus (COVID-19) and will continue to provide relevant updates. Please follow us on social media for the latest information.

Facebook – St Catherine’s Hospice, Crawley

Twitter – @StCHospice

Instagram – @stcatherinescrawley

I’d like to thank all colleagues and volunteers who continue to provide outstanding care and support, on the frontline and behind the scenes during this time.

I also want to thank everyone in our community who donates or raises funds so we can care for local people facing death and loss. If you’re able, you can support our urgent appeal by calling 01293 447361 or donating online here.

Claire Irving, Chief Executive

Updated 3.9.20


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