Home » Coronavirus – Update from St Catherine’s Hospice


Latest updates from St Catherine's

The safety and wellbeing of our patients, their families and visitors, our volunteers, our supporters and our staff is always at the centre of everything we do at St Catherine’s.

As your local hospice, we’re proud to help people in our community through the most difficult of times. Now, more than ever, we must look after each other and ourselves.

We want to share some key changes we’ve made and reassure you that we continue to support people in our community.

Our expert nurses, therapists and doctors are still providing care in the hospice and in people’s homes, and our nursing and bereavement teams continue to offer advice and reassurance to people via our phonelines.

Visiting the hospice

We continue to provide care and support to people on our wards as usual, and if you want to visit someone you’re still very welcome to do so.

As I’m sure you’ll understand, we have put some extra precautions in place to help keep you, and everyone else at the hospice, as safe as we can. We appreciate your help with these.

  • Visiting hours are between 10.00am to 6.00pm
  • Please call in advance to let us know that you are planning to visit. This will help limit any waiting times and allow us to keep everyone safe
  • All patients are allowed to have four nominated people on their visitor list
  • Unfortunately, this list cannot be changed once confirmed
  • Each visitor is allowed two hours per day
  • Maximum of two people may visit together
  • A Maximum of two visits per patient per day is permitted
  • Unfortunately at present, we do not consider it safe for children under the age of five years to visit
  • Visitors will be expected to wear PPE for their own safety and that of the patient they are visiting. This includes a face mask which must sit over the nose and mouth, a plastic apron, gloves, and goggles.
  • Each visitor will be required to take a LFT – Lateral Flow Test for Covid- 19 upon arrival at the hospice each day
  • Visitors no longer need to maintain a 2m distance when visiting the patient
  • Please note, our onsite coffee shop is now closed, but we will still provide food and beverages to patients and their visitors from our main hospice kitchen. Any of our team will be happy to help you with this.

Our services

We will screen all patients prior to admission and before home visits. To keep everyone as safe as possible during this time, we have made the following changes to our services:

  • We have closed our Living Well Centres in Crawley and Caterham
  • We have temporarily stopped our public bereavement support groups in Crawley and Oxted

Additional resources

We have a range of online and virtual resources for you to access:

Our shops

All our shops are open again. Please call your local shop before taking donations.

You can also find bargains and designer items at our eBay Shop here.

Our new hospice building

Last year we paused the build of our new hospice as we focused our energies on delivering expert care during the coronavirus pandemic. Given everything that has happened in that time, we have reviewed our plans to make sure they’re still in the best interests of our charity and our community. After careful consideration, we have concluded that building a new hospice at Pease Pottage remains the right thing to do.

Thank you for your continued support. We hope to be able to provide an update on progress soon.

Your support

As a local charity we rely on the support of our community to be able to provide our expert care and support. It’s only by working together that we can look after local terminally ill people when it’s needed most. In these uncertain times providing our care has never been more important.

We continue to monitor the ongoing changes around coronavirus (COVID-19) and will continue to provide relevant updates. Please follow us on social media for the latest information.

Facebook – St Catherine’s Hospice, Crawley

Twitter – @StCHospice

Instagram – @stcatherinescrawley

I’d like to thank all colleagues and volunteers who continue to provide outstanding care and support, on the frontline and behind the scenes during this time.

I also want to thank everyone in our community who donates or raises funds so we can care for local people facing death and loss. If you’re able, you can support us by calling 01293 447361 or donating online here.

Giles Tomsett, Chief Executive

Updated 28.5.21


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