St Catherine’s Hospice is a local charity with a big ambition: to help everyone face death informed, supported and pain free. Providing expert hospice care, we’re there for people in West Sussex and East Surrey when life comes full circle.

We are delighted to offer this new role of Senior Patient and Carer Coordinator and are looking for a passionate individual who will:

Undertake and facilitate an excellent patient experience across our ward and community services, supporting the patient and family members to navigate our services and signposting to external services when required. This includes support the admissions and discharges of patients to and from the range of clinical services provided to patients at StCH, particularly as they may have complex health and social needs that requires the experience and skills of a large number of professionals from a range of different organisations.

We are looking for an experience individual who has clear knowledge of the discharge processes from a clinical setting. You will be an excellent communicator and have up to-date knowledge of social care and health systems, and have negotiation and influencings skills to handle complex and sensitive situations.

You will work closely with hospice clinicians, community, ward and multi-disciplinary team members (internal and external) to deliver a high quality, patient focussed service.

This post is offered on a full time basis, working 37.5 hours per week, occasional evenings and weekends may be required (part-time/job share will be considered). Applicants will be required to be flexible.

Employees at St Catherine’s Hospice can enjoy a variety of benefits including:

  • 25 days holiday, increasing with length of service to 30 days + public holidays
  • Option to buy or sell up to 1 week of annual leave
  • Day off for volunteering
  • Day off for moving house
  • Blue Light Card
  • Cycle to work scheme
  • Eye test vouchers
  • Generous Pension – Up to 9% employer contributors or honour NHS pension
  • Enhanced maternity/adoption pay
  • Pay enhancement of unsocial hours
  • Flu Jabs
  • Counselling Offering
  • Discounted Gym
  • Schwartz rounds
  • Wellbeing Supervision (aka clinical supervision)
  • Career pathway and progression

This role is subject to a DBS check. By applying you are confirming you have read the Enhanced Check Privacy Policy for applicants and understand how DBS will process my personal data and the options available to me for submitting an application.

By applying you are also confirming that you have read and understand our Employee Privacy Policy found under policies on our website.

We are located in Malthouse Road, Crawley, West Sussex, which is within commuting distance from Brighton and London and just a 5 minute walk from Crawley railway station.

Role:                          Senior Patient and Carer Coordinator

Salary:                        £22,767 per annum (Grade NN4A)

Hours:                        37.5 hours per week (part-time/job share considered)

(Monday to Friday - occasional evenings and weekends may be required)

Closing date:             13 August 2021

Interview date:          TBC


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To apply for this job, please download the application form below or send a copy of your CV to us at

If you would prefer us to post you an application form, please call 01293 447372.

Location Malthouse Road, Crawley, United Kingdom
Job Type Full-time
Category Patient Services
Reference No. HR058
Salary £22,767 per annum
Closing Date 13/08/2021
Description & Person Specification JDPS-Senior-Patient-and-Carer-Coordinator-04.06.21.pdf
Job Application Pack Master-Application-Form-2.4.19.pdf
Additional Information to Support Application StCH-Employee-Benefits.pdf
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