Day Hospice FAQ

Here you can find answers to some of the most commonly asked questions about Day Hospice.

How can I find out more about Day Hospice?

You can speak to any member of St Catherine’s Hospice Clinical Teams (Community Nurses, Therapies Team or Patient and Family Services) or call our Advice Line on 01293 447329.

When and where is Day Hospice?

Day Hospice is open on Mondays Wednesdays, and Thursdays at our hospice on Malthouse Road, Crawley, RH10 6BH.

On Friday, it’s at the Woodhatch Centre, Whitebeam Drive, Reigate, RH2 7LS from 10.30am to 3pm.

How often can I come?

Our Day Hospice Team will discuss with you which day is best for you to attend, how frequently you’ll need to come (usually weekly or fortnightly), and for how long, (usually for around three months).

What can I expect from the Day Hospice?    

Our Day Hospice offers creative and therapeutic activities, helps you manage the symptoms of your illness, supports your independence, allows your carers some respite, and gives you the opportunity to talk to other people in a similar situation.

You’re welcome to stay with us for the day or just for specific activities.

Some of our services include:

  • Living Well: Helps you to stay as independent as possible
  • Neuro Group: For people with progressive neurological conditions
  • Movers and Shakers: Physiotherapy-led exercise group which is a fun way to keep active
  • Complementary Therapies: Help you to manage symptoms and encourage you to relax. Our treatments include: hand massages, aromatherapy, acupuncture, reiki and meditation
  • Creative Therapy: Includes creative writing, art and music with the chance for you to work on specific goals. For example, creating a memory box or composing lyrics for a personal song to a family member

What are the benefits of going to Day Hospice?

You’ll work with our team to agree what you’d like to gain from attending and your goals will be reviewed regularly. You’ll also receive support on managing your condition and living as independently as possible, and will have chance to talk to our expert teams about any worries you may have, including our Welfare Advisor and Spiritual Care Team.

How do I get to Day Hospice?

While we encourage you to make your own way to Day Hospice wherever possible, and can advise you on community transport schemes, if needed we have a team of trained volunteer drivers who can provide transport, either in a wheelchair minibus or a car.

Do I need to bring any food and drink with me?

No. We provide refreshments throughout the day, as well as a home cooked lunch and  afternoon tea with freshly baked cakes. Whilst there is no charge for the service, donations are always welcome.

What do I do if I need medication during the day?

Please bring any medication that you may need to take with you. Should your doctor prescribe you with any new medication please bring this on your next visit to Day Hospice so that our information is up to date, and we can give you the most suitable advice.

How do I get access to my medical records?

If you are a St Catherine’s Hospice patient and would like access to your medical records, or copies of hospice correspondence regarding your treatment, please ask a member of our team.

What do I do if I want to make a complaint?

We want everyone’s experience of St Catherine’s to be a good one. We hope you’ll never have reason to complain but if there’s something you’re not happy with, please tell us so we can try to put matters right. You can find out more about making a complaint here

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