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How we've improved our care

In May 2018, we launched our Full Circle Appeal to raise £20 million so that nobody in our community has to face death and loss alone.

This ambition has underpinned all of our work across the last year. So working with patients, staff, volunteers and healthcare colleagues, we’ve reviewed our existing services to see how we can develop these to do even more in the future. As a result, we’ve added new care services and expanded our expert teams.

Click here to read our full Annual Review. 

More high quality home care for patients

Since 2016, we’ve been working with the West Sussex Continuing Healthcare Team to provide patients with practical support at home. This could include helping them to have a shower or bath, preparing them light meals and snacks, or assisting them with housework like washing up.

We’ve also been part of a pilot to explore how we can make sure that personal care given to terminally ill people in the community is of a consistently high standard.

Last year, we provided over 4,000 hours of care (compared with 2,341 hours in 2017/18)

Better support for carers

We recognise that supporting people who care for their loved ones to improve their confidence and resilience can make a positive difference to more people in our community. Thanks to funding from Horsham Hospital League of Friends, we’ve been running a pilot project with carers in the Horsham area.

We also created a new ‘Hospice Neighbour’ volunteer role to help people with practical tasks like collecting prescriptions and changing the bed sheets, and offer a listening ear.

We hope their support will ease some of the stress of caring for someone with a terminal illness and help local carers feel less alone.

Enhancing our Patient and Family Support Team

Following a large increase in referrals, especially for counselling, we’ve improved the way we work. This has allowed us to see more people and meet more of their emotional, social and spiritual.

We provided around 700 patients and family members with welfare advice to help ease some of the financial and practical burdens a terminal diagnosis can bring. And we continued to support people with their spiritual needs.

This helped many patients and families achieve a sense of peace and understanding.

Increasing the capacity of our Education Team

Last year, we expanded our Education Team to allow us to share more of our specialist end of life knowledge externally, and work with the integrated care home team in Sussex.

We delivered courses for health professionals on advance care planning, verification of expected death and care of a dying resident. We continued to host student nurses and medical students, and we’re also working with higher education partners to deliver an education programme on domiciliary care.

Helping other people to develop their skills and collectively improve standards of end of life care remains a priority for us.


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