Living Well Centre FAQ
Here you can find answers to some of the most commonly asked questions about the Living Well Centre.
Where is the Living Well Centre?
Sussex: St Catherine’s Hospice, Malthouse Road, Crawley, West Sussex RH10 6BH
Surrey: The Westway, 25 Chaldon Road, Caterham, Surrey, CR3 5PG
How do I get there?
Most people make their own way to us. Here’s how:
Sussex: St Catherine’s Hospice is 10 min walk from Crawley train station/town centre and close to the 271, 273 & 1 bus routes. We have free onsite parking, with further free parking on Malthouse Road or Brighton Road.
Surrey: The Westway has free onsite parking and is close to the 424/430/435 bus routes.
If you have transport issues, please speak to our team.
What’s the difference between drop in and “stay for the day” sessions?
Our programme offers a range of drop-in sessions aimed to suit a range of interests, where you can simply come for a single session, or regularly to build your skills and confidence. Please check our programme for those that need to be booked in advance.
We also offer “stay for the day” sessions for those who need a bit more support, and these need a referral from our specialist nursing teams. Each person will be individually assessed, and offered a place accordingly – for instance this may be weekly or fortnightly for a 12 week block.
How do I book?
There is no need to book for most activities, simply turn up for the sessions that interest you. For bookable activities (which are denoted as such on the timetable) please contact the admin team on 01293 447341 or firstname.lastname@example.org.
If you have been referred for one of our stay for the day sessions, we will have secured your place.
Our drop-in places are open to anyone who is registered with St Catherine’s, or their carer(s) (for certain sessions, as shown on the timetable). Some activities may not be suitable for everyone. If you’re unsure whether you can participate in an activity, please contact 01293 447341 or email@example.com. If you are not currently registered with St Catherine’s, please ask your GP/consultant about a referral to our care.
Please note our stay for the day sessions places require a referral from our community nursing team and are only eligible for certain patients.
Want to know more?
It’s important to pick the right session for you, so give us a call on 01293 447341 or drop us an email at firstname.lastname@example.org. Alternatively, pop in and have a cuppa at one of our “tea and talk” sessions to find out more about what we do and ask us any question you like.
How much does it cost?
All our sessions are free of charge. As a charity, we’re grateful to be so well supported by our local community to enable us to do this. There is no obligation, but donation boxes are available at each session, or review www.stch.org.uk/support-us for other ways to support our work.
Are refreshments and lunch provided?
Tea and coffee are provided free of charge and you’re able to purchase your own lunch from our coffee shop at the hospice in Crawley or from the canteen at The Westway.
If you have been referred for one of our stay for the day sessions, lunch will be provided for you free of charge as part of this day.
How often can I come?
Attending activities on our drop-in days are unlimited.
However, if you’ve been invited for our stay for the day sessions, the team will discuss with you which day is best for you to attend, how frequently you’ll need to come (usually weekly or fortnightly), and for how long, (usually for around three months).
What can I expect from The Living Well Centre?
A warm welcome, a great range of activities and expert care. Whether you’re coming for a single activity, or been invited for a series of our stay for the day sessions, you’ll be in great hands. Our expert team of staff and volunteers provide a fantastic range of creative, therapeutic and practical sessions to benefit you.
What do I do if I need medication during the day?
Please bring any medication that you may need with you. If you are prescribed anything new between your visits, please bring this with you and let us know so that your record is up to date, and we can give you the best possible care.
How do I get access to my medical records?
If you are a St Catherine’s Hospice patient and would like access to your medical records, or copies of hospice correspondence regarding your treatment, please ask a member of our team.
What do I do if I want to make a complaint?
We want everyone’s experience of St Catherine’s to be a good one. We hope you’ll never have reason to complain but if there’s something you’re not happy with, please tell us so we can try to put matters right. You can find out more about making a complaint here.